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FAQ2023-10-02T11:03:29-05:00

Restoration 1 of Evansville
FAQs – Property Restoration

It may seem like there are more questions than answers when
you are dealing with water, mold or fire & smoke damage.
Here are some answers to commonly asked questions:

Restoration 1 of Evansville
FAQs – Property Restoration

It may seem like there are more questions than answers when you are dealing with water, mold or fire & smoke damage. Here are some answers to commonly asked questions:

Water, Fire & Smoke Damage
Restoration FAQs

What is the first thing I should do after a fire?2021-03-12T14:27:24-06:00

Immediately following a fire, you’ll want to first call emergency services. The fire department will arrive promptly, ready to help put out the blaze. While they’re doing that, you should be calling Restoration 1 of Evansville. We’ll arrive within an hour of your call to begin the fire damage restoration process.

How long does it take to clean up after fire damage?2021-03-12T14:27:24-06:00

It can take anywhere from a few days to a few weeks to completely and efficiently clean fire damage throughout the home. We take our time to ensure the whole property is safe and habitable for your family once more.

Can I inspect my home and belongings after a fire?2021-03-12T14:27:24-06:00

We do not recommend anyone but our team entering the property after a fire. There is always a risk of smoke contamination, structural integrity concerns, and ensuing fire damage that may lead to injuries or worsening damage.

Should I try cleaning up myself?2021-03-12T14:27:24-06:00

No – our team is highly trained and equipped to clean fire and smoke damage efficiently and properly. We can reduce the risk of injury and further property damage.

What will happen to the items left in the home during restoration after a fire?2021-03-12T14:27:24-06:00

Any item left inside of your home during the fire damage restoration process will be thoroughly assessed, salvaged, restored, cleaned, and returned to you promptly. If the item is too far damaged or contaminated, we will dispose of it properly.

What are some safety concerns?2021-03-12T14:27:24-06:00

There are numerous safety concerns associated with fire damage, including smoke contamination, weakened structural supports, and water damage from the fire department. As such, it’s best to let the restoration team handle the cleanup process.

What items do I keep in my possession?2021-03-12T14:27:24-06:00

You likely won’t have time to grab any possessions while evacuating the house. During the restoration process, our team will salvage and restore as many items we can find during our cleanup. These items will be subsequently returned to you as soon as possible.

How do I keep track of non-restorable items?2021-03-12T14:27:24-06:00

Our restoration team will create a comprehensive list of any items we find during the restoration process. We’ll also note their condition, including whether we could salvage the item or had to dispose of it.

What about special items? Artwork, china, heirlooms, etc.2021-03-12T14:27:24-06:00

If there are any special items you would like us to focus on, please let our team know. Give us last known whereabouts and a detailed description of the item and we’ll do our best to find these items on your behalf.

Who is responsible for paying for the service?2021-03-12T14:27:24-06:00

You, the client, are responsible for payment. However, we do recommend filing an insurance claim for any damage you experience. Your insurance company, depending on your deductible, will likely pay for most of the restoration work.

Should I file a claim with my insurance company?2021-03-12T14:27:24-06:00

It all depends on the extent of the damage. For minor damage, filing an insurance claim may raise your premium higher than you may be comfortable with. But if the damage is severe enough, the risk of paying more annually may be justified.

Do you communicate with my insurance adjuster?2021-03-12T14:27:24-06:00

Yes, we will make ourselves available to the insurance adjuster throughout the entire process.

What if my house has asbestos or lead?2021-03-12T14:27:23-06:00

If your home has notable amounts of asbestos or lead, our team is trained and equipped to handle the situation. If we stumble across any contamination we cannot handle ourselves, we will call in a specialist on your behalf.

What if I’d like to upgrade or remodel my house?2021-03-12T14:27:23-06:00

Our team aims to please, so during the reconstruction process, we can complete minor upgrades or changes to your home. However, for significant renovations, we recommend speaking with a local contractor.

What are some common effects of water damage?2021-03-12T14:27:23-06:00

Water damage is known to cause mold growth within 48 hours. It can also weaken and compromise the structure of your home by warping floors and destroying walls or ceilings. The material must be replaced immediately to ensure the property does not collapse at weak points.

What does the water damage restoration process involve?2021-03-12T14:27:23-06:00

Our water damage restoration process involves very specific procedures and safety precautions to repair your property. We will bring in advanced restoration equipment to mitigate the water damage and begin drying the affected areas properly. We will then remove any damaged structural components, such as flooring and drywall. The damage may be hidden, so we need to look inside of the walls to really help.

How does the water damage restoration process work?2021-03-12T14:27:23-06:00

It all begins with an initial assessment. We will determine the extent of the damage and how best to move forward. Then, the process is broken down into steps:

  • Step 1 – We dry the affected areas using wet vacuums, pumps, and industrial-grade fans.
  • Step 2 – We remove carpet and padding that cannot be salvaged.
  • Step 3 – We’ll restore your personal belongings to the best of our abilities.
  • Step 4 – The team will clean and dehumidify the area to prevent mold growth or worsening damage.
How much does it cost to fix water damage?2021-03-12T14:27:23-06:00

The cost to fix water damage varies based on a few factors, such as the scope of the damage, the location, and the materials and labor requirements of the job.

What are the major causes of flood damage and water damage?2021-03-12T14:27:23-06:00

Typically, flood and water damage is caused by a number of problems, including:

  • Leaking appliances, such as dishwashers, washing machines, and refrigerators.
  • Leaking or burst pipes
  • Clogged sinks or overflowing toilets
  • Hidden moisture underneath the floors or inside of the walls.
  •  Flash floods, storm damage, hurricanes, tropical storms.
Can water damage be hidden? If so, what are the signs?2021-03-12T14:27:23-06:00

Yes – water damage can remain hidden for days on end. You won’t notice the damage until it worsens. The signs of water damage include an unpleasant, mildew-like odor, slight stains on the walls and ceilings, peeling paint, warped flooring, and mold growth.

What actions should I take when I first notice water damage?2021-03-12T14:27:23-06:00

When you first notice water damage, you must do your best to air out the property. Turn on any fans, open the windows, and crank up the air conditioning system. You can mop up as much of the standing water as possible.

Your best option is to call a local restoration company immediately. The sooner you call, the sooner we can respond to your water damage.

How do I hire a professional restoration company?2021-03-12T14:27:23-06:00

It’s easy to hire a professional restoration company these days by looking online. Start by looking at online reviews – you want a company that is certified, licensed, and insured. It’s smart to choose a restoration company that can respond within an hour of your call. Here at Restoration 1 of Evansville, we meet all of these criteria!

How do I file an insurance claim for water damage?2021-03-12T14:27:23-06:00

Filing a water damage insurance claim can be tricky. You’ll need to first review your policy to ensure your specific type of water damage is covered. Most insurance companies won’t cover flooding or gradual water damage.

Then, make a detailed list of any water-damaged items. Write down everything. It’s also smart to take pictures of the damage as proof.

Finally, when you file the claim, it may take a few days for the insurance adjuster to arrive to your home. In this time, do not complete any permanent repairs. You can mitigate the water damage, though.

How can I remove standing water easily?2021-03-12T14:27:23-06:00

The best way to remove standing water is by calling in a professional restoration company. We use heavy-duty equipment, including water pumps and wet vacuums, to quickly remove standing water from your home.

Mold Remediation FAQs

What is the difference between mold and mildew?2021-03-12T14:54:39-06:00

Generally, mold is green or black, considered to be dangerous to your health, and spreads quickly with humidity and moisture. As for mildew, it is relatively gray in color and easily removed with household cleaning products.

What does mold look like?2021-03-12T14:54:39-06:00

Most mold produces a raised surface as it grows and is usually green or black in color.

How much does mold remediation cost?2021-03-12T14:54:39-06:00

The cost of mold remediation is determined by numerous factors. The amount of mold present, how early it was detected, the location, and what type of repairs are required all play a part in determining the total cost.

How long does it take for mold to grow or spread?2021-03-12T14:55:00-06:00

Mold will begin to grow after 24 hours and continue growing for several weeks thereafter.

Do I need to hire a mold remediation/removal expert to remove mold, or can I do it myself?2021-03-12T14:55:35-06:00

Yes, you certainly want to hire a mold expert to address any size growth in your home. The risk of spreading the infestation further into the house is too great.

How long does it take to remove mold?2021-03-12T14:56:00-06:00

Every mold situation is unique, but mold typically requires anywhere from a few days to a few weeks to fully remove.

What is mold remediation?2021-03-12T14:56:25-06:00

Mold remediation is the process of removing any mold found within the home and sanitizing the entire area. Additional treatments and preventative measures are then taken to ensure the mold does not return to the area.

How is mold growth detected?2021-03-12T14:56:50-06:00

We use highly specialized equipment to detect the areas in which mold growth has occurred. Furthermore, moisture found under the floors or within the walls is a sure sign of mold.

What health problems can mold cause?2021-03-12T14:57:11-06:00

Mold is known to cause a number of health problems, including nasal congestion, skin and eye irritation, difficulty breathing, sore throat, and respiratory illness.


Residential Service


Commercial Service

Water, Fire & Smoke Damage
Restoration FAQs

What is the first thing I should do after a fire?2021-03-12T14:27:24-06:00

Immediately following a fire, you’ll want to first call emergency services. The fire department will arrive promptly, ready to help put out the blaze. While they’re doing that, you should be calling Restoration 1 of Evansville. We’ll arrive within an hour of your call to begin the fire damage restoration process.

How long does it take to clean up after fire damage?2021-03-12T14:27:24-06:00

It can take anywhere from a few days to a few weeks to completely and efficiently clean fire damage throughout the home. We take our time to ensure the whole property is safe and habitable for your family once more.

Can I inspect my home and belongings after a fire?2021-03-12T14:27:24-06:00

We do not recommend anyone but our team entering the property after a fire. There is always a risk of smoke contamination, structural integrity concerns, and ensuing fire damage that may lead to injuries or worsening damage.

Should I try cleaning up myself?2021-03-12T14:27:24-06:00

No – our team is highly trained and equipped to clean fire and smoke damage efficiently and properly. We can reduce the risk of injury and further property damage.

What will happen to the items left in the home during restoration after a fire?2021-03-12T14:27:24-06:00

Any item left inside of your home during the fire damage restoration process will be thoroughly assessed, salvaged, restored, cleaned, and returned to you promptly. If the item is too far damaged or contaminated, we will dispose of it properly.

What are some safety concerns?2021-03-12T14:27:24-06:00

There are numerous safety concerns associated with fire damage, including smoke contamination, weakened structural supports, and water damage from the fire department. As such, it’s best to let the restoration team handle the cleanup process.

What items do I keep in my possession?2021-03-12T14:27:24-06:00

You likely won’t have time to grab any possessions while evacuating the house. During the restoration process, our team will salvage and restore as many items we can find during our cleanup. These items will be subsequently returned to you as soon as possible.

How do I keep track of non-restorable items?2021-03-12T14:27:24-06:00

Our restoration team will create a comprehensive list of any items we find during the restoration process. We’ll also note their condition, including whether we could salvage the item or had to dispose of it.

What about special items? Artwork, china, heirlooms, etc.2021-03-12T14:27:24-06:00

If there are any special items you would like us to focus on, please let our team know. Give us last known whereabouts and a detailed description of the item and we’ll do our best to find these items on your behalf.

Who is responsible for paying for the service?2021-03-12T14:27:24-06:00

You, the client, are responsible for payment. However, we do recommend filing an insurance claim for any damage you experience. Your insurance company, depending on your deductible, will likely pay for most of the restoration work.

Should I file a claim with my insurance company?2021-03-12T14:27:24-06:00

It all depends on the extent of the damage. For minor damage, filing an insurance claim may raise your premium higher than you may be comfortable with. But if the damage is severe enough, the risk of paying more annually may be justified.

Do you communicate with my insurance adjuster?2021-03-12T14:27:24-06:00

Yes, we will make ourselves available to the insurance adjuster throughout the entire process.

What if my house has asbestos or lead?2021-03-12T14:27:23-06:00

If your home has notable amounts of asbestos or lead, our team is trained and equipped to handle the situation. If we stumble across any contamination we cannot handle ourselves, we will call in a specialist on your behalf.

What if I’d like to upgrade or remodel my house?2021-03-12T14:27:23-06:00

Our team aims to please, so during the reconstruction process, we can complete minor upgrades or changes to your home. However, for significant renovations, we recommend speaking with a local contractor.

What are some common effects of water damage?2021-03-12T14:27:23-06:00

Water damage is known to cause mold growth within 48 hours. It can also weaken and compromise the structure of your home by warping floors and destroying walls or ceilings. The material must be replaced immediately to ensure the property does not collapse at weak points.

What does the water damage restoration process involve?2021-03-12T14:27:23-06:00

Our water damage restoration process involves very specific procedures and safety precautions to repair your property. We will bring in advanced restoration equipment to mitigate the water damage and begin drying the affected areas properly. We will then remove any damaged structural components, such as flooring and drywall. The damage may be hidden, so we need to look inside of the walls to really help.

How does the water damage restoration process work?2021-03-12T14:27:23-06:00

It all begins with an initial assessment. We will determine the extent of the damage and how best to move forward. Then, the process is broken down into steps:

  • Step 1 – We dry the affected areas using wet vacuums, pumps, and industrial-grade fans.
  • Step 2 – We remove carpet and padding that cannot be salvaged.
  • Step 3 – We’ll restore your personal belongings to the best of our abilities.
  • Step 4 – The team will clean and dehumidify the area to prevent mold growth or worsening damage.
How much does it cost to fix water damage?2021-03-12T14:27:23-06:00

The cost to fix water damage varies based on a few factors, such as the scope of the damage, the location, and the materials and labor requirements of the job.

What are the major causes of flood damage and water damage?2021-03-12T14:27:23-06:00

Typically, flood and water damage is caused by a number of problems, including:

  • Leaking appliances, such as dishwashers, washing machines, and refrigerators.
  • Leaking or burst pipes
  • Clogged sinks or overflowing toilets
  • Hidden moisture underneath the floors or inside of the walls.
  •  Flash floods, storm damage, hurricanes, tropical storms.
Can water damage be hidden? If so, what are the signs?2021-03-12T14:27:23-06:00

Yes – water damage can remain hidden for days on end. You won’t notice the damage until it worsens. The signs of water damage include an unpleasant, mildew-like odor, slight stains on the walls and ceilings, peeling paint, warped flooring, and mold growth.

What actions should I take when I first notice water damage?2021-03-12T14:27:23-06:00

When you first notice water damage, you must do your best to air out the property. Turn on any fans, open the windows, and crank up the air conditioning system. You can mop up as much of the standing water as possible.

Your best option is to call a local restoration company immediately. The sooner you call, the sooner we can respond to your water damage.

How do I hire a professional restoration company?2021-03-12T14:27:23-06:00

It’s easy to hire a professional restoration company these days by looking online. Start by looking at online reviews – you want a company that is certified, licensed, and insured. It’s smart to choose a restoration company that can respond within an hour of your call. Here at Restoration 1 of Evansville, we meet all of these criteria!

How do I file an insurance claim for water damage?2021-03-12T14:27:23-06:00

Filing a water damage insurance claim can be tricky. You’ll need to first review your policy to ensure your specific type of water damage is covered. Most insurance companies won’t cover flooding or gradual water damage.

Then, make a detailed list of any water-damaged items. Write down everything. It’s also smart to take pictures of the damage as proof.

Finally, when you file the claim, it may take a few days for the insurance adjuster to arrive to your home. In this time, do not complete any permanent repairs. You can mitigate the water damage, though.

How can I remove standing water easily?2021-03-12T14:27:23-06:00

The best way to remove standing water is by calling in a professional restoration company. We use heavy-duty equipment, including water pumps and wet vacuums, to quickly remove standing water from your home.

Mold Remediation FAQs

What is the difference between mold and mildew?2021-03-12T14:54:39-06:00

Generally, mold is green or black, considered to be dangerous to your health, and spreads quickly with humidity and moisture. As for mildew, it is relatively gray in color and easily removed with household cleaning products.

What does mold look like?2021-03-12T14:54:39-06:00

Most mold produces a raised surface as it grows and is usually green or black in color.

How much does mold remediation cost?2021-03-12T14:54:39-06:00

The cost of mold remediation is determined by numerous factors. The amount of mold present, how early it was detected, the location, and what type of repairs are required all play a part in determining the total cost.

How long does it take for mold to grow or spread?2021-03-12T14:55:00-06:00

Mold will begin to grow after 24 hours and continue growing for several weeks thereafter.

Do I need to hire a mold remediation/removal expert to remove mold, or can I do it myself?2021-03-12T14:55:35-06:00

Yes, you certainly want to hire a mold expert to address any size growth in your home. The risk of spreading the infestation further into the house is too great.

How long does it take to remove mold?2021-03-12T14:56:00-06:00

Every mold situation is unique, but mold typically requires anywhere from a few days to a few weeks to fully remove.

What is mold remediation?2021-03-12T14:56:25-06:00

Mold remediation is the process of removing any mold found within the home and sanitizing the entire area. Additional treatments and preventative measures are then taken to ensure the mold does not return to the area.

How is mold growth detected?2021-03-12T14:56:50-06:00

We use highly specialized equipment to detect the areas in which mold growth has occurred. Furthermore, moisture found under the floors or within the walls is a sure sign of mold.

What health problems can mold cause?2021-03-12T14:57:11-06:00

Mold is known to cause a number of health problems, including nasal congestion, skin and eye irritation, difficulty breathing, sore throat, and respiratory illness.


Residential Service


Commercial Service

AVAILABLE 24 HOURS A DAY 7 DAYS A WEEK

AVAILABLE 24 HOURS A DAY
7 DAYS A WEEK

“Our Restoration 1 Promise”

We will always use above code quality craftsmanship and the best materials
available to date to restore your damaged property. This is our promise to you!

Testimonials

Recently, I had the pleasure of using Restoration 1 of Evansville for water damage restoration in my home. From the very first call, their team was incredibly professional, empathetic, and efficient. The technicians arrived promptly and were very knowledgeable, explaining the process in detail and answering all my questions with patience.The quality of work was outstanding. They meticulously restored my living room, which suffered significant water damage, making it look as good as new. Their attention to detail was remarkable, and they went above and beyond to ensure everything was perfectly restored.What really stood out was their commitment to customer satisfaction. They kept me informed throughout the process, worked seamlessly with my insurance company, and made sure I was completely happy with the outcome. Their professionalism and expertise in handling the situation relieved my stress immensely.I highly recommend Restoration 1 of Evansville for their exceptional service, skilled team, and outstanding results. They truly turned a difficult situation around for me with their excellent service.
Aurian Garrett
Aurian Garrett
01:26 15 Nov 23
We discovered a major leak in our crawl space late July 19; all local plumbing servies were backed up due until late the following week. Luckily we contacted Bud's plumbing; Luke fixed the leak July 21. He recommended Restoration 1. BEST ADVICE EVER! Inspection was completed July 24; clean-up completed on July 26, on a very long and hot day for the crew. We had NO problems at all with the people from Restoration 1. The support, understanding and clarificatiion of concerns related to cost estimates for work provided being "decided" by estimators outside of the area could not have been more professional and certainly went above and beyond that of what was being provided by our insurance carrier. Professional every step of the way. Thanks to Luke, for recommending Restoration 1, and thanks to Brian for being our point-person throughout the process. Incredible service and support. Thank you so very much for your service.
Jeanne Ethridge
Jeanne Ethridge
17:07 20 Oct 23
They are a great and professional business. I would recommend them to anyone, I will diffently use them again if I ever need them . The two guys they sent were great guys Jeremy and Gavin. They worked very hard & did a great job. They were polite & explained everything they was going to do. I highly recommend this company to anyone.
Terry Staley
Terry Staley
01:03 20 Oct 23
My insurance company recommended me to Mike Perry at Restoration 1 as they do good work and are thorough. I looked at reviews and it was a no brainer. They have been a complete blessing to my family. It’s been such a vulnerable time for us. One day we were living normal and the next our house is being ripped apart from a water leak and mold. I’ve never put so much faith in a company and I am so glad I did. Our life felt like a nightmare. They were each so kind and compassionate given the situation. They did more than I knew to ask for. Overall a great knowledgeable crew who truly appreciates the business when I simply can’t thank them enough for rebuilding our home for my husband and I and 3 kiddos. Truly grateful for all you’ve done, I feel confident our space is safe again.
Kira Maddle
Kira Maddle
15:26 19 Oct 23
When I called Restoration 1 about my water loss and mold remediation, they showed up to my door promptly. They were curteous and professional. They cleaned up after themselves each time they left and were very knowledgeable about what they were doing. Brian and his crew did an amazing job and kept me informed of what they were doing and why. I would hands down call them again for any of my needs! Sylvia Y.
Sylvia York
Sylvia York
15:19 19 Oct 23
This company did such an amazing job getting our contents packaged up and cleaned out of our house after our fire. After such a tragedy it felt good to know such a great staff was handling our personal belongings!!
Alicia Datzman
Alicia Datzman
14:50 19 Oct 23
Best people to deal with at all stages. Very professional and friendly.
Steve Sims
Steve Sims
15:13 05 Oct 23
Can’t thank Restoration One enough for helping us with some water damage issues. They were so patient with every question we had and cleaned up before they left each day. Definitely recommend them for any restoration jobs!
Sarah Peterson
Sarah Peterson
00:24 30 Aug 23
Cameron Lara and the team at Restoration One were timely, arriving immediately after the pipe broke in our crawl space. He kept us informed throughout the process and went above and beyond to make sure our crawl space was sealed from the outside.
Gina S.
Gina S.
20:07 20 Jun 23
Brittany Feathers
Brittany Feathers
03:24 15 Jun 23
They came out and checked our crawl space for mold due to a down poor of rain one night and our sump pump was off due to no electricity to our house. We had a house fire so there wasn’t any electricity.
Amie Stewart
Amie Stewart
18:37 22 Mar 23
Mike was so helpful and knew exactly what our problem was, and was able to provide a fast,easy, cost effective solution!
Ivy Griffin
Ivy Griffin
15:25 08 Mar 23
Guys were courteous and respectful. Worked around our household with animals. With extra containment walls. Mike Perry was right here when we needed him to manage the mold cleanup. Highly recommend. Cleaned up after they were done.
Elizabeth Hancock
Elizabeth Hancock
20:31 22 Feb 23
The Restoration 1 team is very respectful and polite. They let me know what to expect snd why. Very good and professional people.5 Stars
Peggy Dant
Peggy Dant
16:30 16 Jan 23
I highly recommend Restoration 1. Professional, organized, and took extra steps to make sure my new floors were protected and to not scratch when moving my things back into the home. 10 out of 10.
Amanda Alms
Amanda Alms
06:01 14 Jan 23
Responded to initial call immediately and came to assess damage to my home within the hour. They were able to get me on the books quick, make the house safe, and work with my hectic schedule. Professional, explained every step along the way. Much appreciated!
Amy Healy
Amy Healy
03:14 13 Jan 23
Mike Perry was extremely helpful in scheduling the remediation appointment, and helping me deal with my insurance to get my mold problems solved. Shane Wilhite and his crew showed up on time, got the job done, were very respectful, and as efficient as possible, with very little disruption to my daily routines.
John Myers
John Myers
19:35 13 Sep 22
Guys was all great. Easy to work with. Jump on the job and made it happen will use them again.
Johnny Ash
Johnny Ash
04:49 13 Aug 22
Bill Stinson
Bill Stinson
17:45 26 Jul 22
About a month ago I had a loss and my basement filled up with water, so I called restoration 1 of Evansville. Shortly after I called Brian, Mike, and Shane showed and explained to me in detail the scope of work and even help me get ahold of my insurance company and helped me learn what my coverage limits where they gave me a set do not exceed number and they followed that. They began extracting water, and started the mitigation the same day. Steve and Kevin came out the next day and finished the job and started drying and got my house returned to a safe manner. Restoration 1 of Evansville was very professional and knowledgeable throughout the entire process. I will use them for any future losses I have.
Rachel M
Rachel M
19:37 07 Jul 22
Thank you! I highly recommend this whole crew! They are excellent people with huge hearts and very professional!
Stacy Barthel
Stacy Barthel
00:23 08 Jun 22
Water damage investigation of improperly installed windows. Wall prep for repair after new windows are installed.
Teresa Hancock
Teresa Hancock
17:01 18 May 22
Kirk Reis
Kirk Reis
19:42 20 Apr 22
Excellent service! Arrived quickly, had a plan of action promptly and went above and beyond to be helpful during the process. Truly appreciate you guys!
Clare Hegeman
Clare Hegeman
03:36 05 Apr 22
Hands down.. Restoration 1 was amazing! We had a sump pump issue. I connected with Matt on a Friday evening! He was very helpful in our next steps. He answered all my insane questions with knowledge! He didn’t talk over me but to me which is hard to come by these days! Thank you again, Matt!
Susan McCamish
Susan McCamish
02:47 04 Apr 22
The entire team is amazing! They have worked and worked! They have made sure our house has been treated as if it was their own! Matt, Mike, Brian and their entire team has given 110% to us!
Chastity Nisbeth
Chastity Nisbeth
03:53 09 Mar 22
From our fist visit from Mike Perry to our last visit with Shane Wilhite we were totally satisfied. The tear out crew (Chris n Ozzie) protected our home with protective coverings and cleanly carried out all damaged materials. Several visits in the drying out and treating mold process were excellent and kept us informed of process and progress. The final removal of all the equipment, done by Shane, was quick and cleaned up and hauled off. Left our home in same condition they found it except for the damaged debris that was removed.If you have water or mole damage, Restoration1 is who you need to call. Professional, courteous, through and easy to talk to. Price was same as estimated so we’re happy.
Greg Stout
Greg Stout
20:02 07 Mar 22
This company came and solved the problem instantly. Mike and Matt got the job done professionally and our family was very pleased with the results. Would refer to anyone!
William Wagner
William Wagner
02:56 25 Feb 22
Mike and Brian were outstanding!I walked in to my new home after work to find my basement carpeting saturated! Naturally, I freaked out but calmed down enough to call Restoration 1 and am thrilled that i did!Not only did Mike and Brian came out the same day, but actually got a team together to start working on drying the basement within hours!The entire team was friendly, professional and patient with my very frayed nerves.I want to give a special callout to Chris who came over on a SUNDAY to check the status of the basement.... these guys really go above and beyond!I don't leave many reviews, but this company and these guys deserve 5+ stars for their outstanding service and I will continue to recommend them to everyone I know!Thanks guys!
Dana Johnson
Dana Johnson
01:44 25 Feb 22
We had a a emergency and Mike came out and was a God send! Super professional and amazingly helpful. Gave us so many helpful tips, and will definitely use him or recommend him to anyone that needs help!
Alex Morton
Alex Morton
15:35 18 Feb 22
I had a fire in the fall, during the evening.I called and left a message probably around 10pm.They had responded sometime after I went to bed and again at 5am saying they’d be at my house at 9 that morning.From the time they arrived they were nothing but helpful. The guys are so nice! So understanding as I processed the huge mess caused by the fire.Answered all my questions and were honest and transparent with any information I needed to know.They did an excellent job removing the smoke damage from my home. They were fast too!Multiple contractors complimented the quality of their work.They called me regularly even after they were done, just to check up on how the repairs were coming along and if I needed anything they might be able to help with. I truly appreciated this. It is clear they care.I hope for obvious reasons I never have to call them for this kind of thing again, but if I do, they are the only company on the list! The only guys I will work with. There is no other option.They are absolutely wonderful!Call them and thank me later!
Ashley Barrow
Ashley Barrow
20:36 16 Feb 22
After only living in our house for a couple of months our washer overflowed causing water damage to several rooms on our main floor. We were devastated. The people at Restoration 1 came in and we’re very helpful and a tentative from the get-go. They were reassuring professional and kept us up-to-date during the whole process. We hope to never have to go through a situation like this in the future, but if we do, we know who to call. We highly recommend Restoration 1 and their employees.
Natalie Ewers
Natalie Ewers
22:08 15 Feb 22
I had sewage backup in my house. I looked online for a company who dealt with this kind of mess. I called Restoration 1 and I am so glad I did. Mike met me that same day at my house. I can't thank Mike and Brian enough. They were helpful in talking to my insurance company and letting me know everything would be cleaned and taken care of. Thanks again! Lisa
Lisa Vaal
Lisa Vaal
18:41 27 Jan 22
Very helpful and professional staff. Helped get things fixed up after major water leak. Went above and beyond.
Chris Becher
Chris Becher
12:10 25 Jan 22
Trina Doepker (Trina Doepker)
Trina Doepker (Trina Doepker)
15:59 15 Dec 21
Matt and his team were professional and extremely helpful, I highly recommend!
John Hoover
John Hoover
23:09 05 Nov 21
You can expect nothing but the best from Matt and the R1 team in Evansville IN. Expect the highest level of professionalism!
Addison Schmitt
Addison Schmitt
14:13 01 Nov 21
Everyone we dealt with at Restoration 1 was professional, kind and knowledgeable. They worked so hard and really seemed to care about our predicament. Matt has really gone to bat for us with our insurance company. The letters, emails and phones calls have gone beyond what I’d expect out of any company. It’s definitely appreciated!! I’ll definitely recommend them and if we ever need any of the services they offer we will give them a call. Thanks so much for being a top notch company that really cares about their customers!
Shari E
Shari E
12:54 06 Oct 21
R1 did an excellent job with mold remediation in our home's crawl space. R1 responded quickly and assessed our problem and Brian explained what was going on and exactly what it would take to permanently resolve the issue. The service was completed quickly and everyone was professional and courteous during the complete process. I have and will continue to recommend R1 for any job you may have.
Barry Martens
Barry Martens
18:57 23 Sep 21
I recommend them to anyone! Thanks!
Matt Billman
Matt Billman
18:16 22 Sep 21
Mold or mildew? We weren’t sure so I called to set up a mold inspection. Brian reached out within an hour of my inquiry and although he wasn’t able to service my area, he took the time to ask questions and walk me through how to handle the problem appropriately by reviewing pictures. His friendly advise was above his call of duty.
Shelby Robbins
Shelby Robbins
01:27 28 Aug 21
Restoration 1 did a great job! They were professional, timely, and did quality work. We would highly recommend them!
Leland Garner
Leland Garner
14:41 19 Aug 21
Cody Gard
Cody Gard
21:24 18 Aug 21
This company did an excellent job cleaning up the damage at my home. Brian went out of his way helping me deal with my insurance and answering all my questions. Each person involved including Steve, Heather, and Shane always made sure I understood what the daily process was. I was very impressed with the professionalism of each team member. Matt, the owner has already followed up with me to be sure I was happy with the work. I highly recommend this company and have already referred someone to them. I thank them very much for a great job at a stressful time!
Janet Phelps
Janet Phelps
16:46 05 Aug 21
Outstanding contractor. Joey, Sean, and Steve were first rate.
Steve Shoemaker
Steve Shoemaker
19:02 22 Jul 21
Brian and the staff did a great job. They kept us informed on what they were doing throughout the process. They took their work very seriously and answered all my questions and concerns before they did anything. I highly recommend them.
Ryan Williams
Ryan Williams
19:54 19 Jul 21
They were very professional and thorough… I was totally devastated when found out about it while on vacation… Couldn’t have asked for any better service.. Gave great insight of what to expect and referred us to a great company to do the rebuild.. They went above and beyond anything that would have been expected… Brian was our contact and was amazing to work with, being we were devastated… Thanks to all that had a hand in the work that was done!!
Ruth Dotson
Ruth Dotson
21:06 06 Jul 21
They came out right away and were so helpful and professional. Would highly recommend!
Heather Henry
Heather Henry
15:48 02 Jul 21

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